1. Free trial classes
Your first 3 trial classes are free, so you can make sure our teaching suits you before paying anything.
2. First-week guarantee
If you're not happy with the classes within the first 7 days of your first paid month, tell us and we'll refund that month's fee in full.
3. Cancelling a plan
- You can cancel at any time with no cancellation fee.
- Let us know before your next billing date and you won't be charged again.
- Lessons already paid for in the current month remain available until the end of that month.
4. Partial refunds
Outside the first-week guarantee, fees for the current month are not normally refunded. If something unexpected happens — such as illness or a family emergency — please contact us and we'll look at pausing your plan or offering a fair solution.
5. Missed and rescheduled lessons
Lessons rescheduled with at least 12 hours' notice will be replaced with a make-up class where possible. Lessons missed without notice are not refunded. If we cancel a lesson, we'll always offer a replacement or credit.
6. How refunds are paid
Approved refunds are paid back using the original payment method, normally within 5–10 working days.
Contact us
If you have any questions about this policy, email admin@assafwaquran.co.uk, WhatsApp +44 7576 275779 or use our contact page.