1. About these terms
These terms apply to everyone who books trial classes or enrols on a paid plan with Assafwa Quran Academy (“Assafwa”, “we”, “us”). By booking a trial or paying for a plan you agree to these terms. If the student is under 18, the parent or guardian who enrols them accepts these terms on their behalf.
2. Free trial classes
New students may take up to 3 free trial classes. Trial classes carry no obligation and require no payment details. We may decline or limit trial classes at our discretion, for example where a family has already used a free trial.
3. Plans and fees
- Lessons are sold as monthly plans. Current plans and prices are shown on our pricing page.
- Fees are payable monthly in advance by debit or credit card (through Stripe) or by bank transfer.
- There is no registration fee.
- A 10% discount applies to each additional sibling from the same family enrolled at the same time.
- We may change our prices with at least 30 days' notice. Changes apply from your next billing period.
4. Lessons and scheduling
- Lessons are live, one-to-one and held online via Zoom (or another platform we agree with you).
- Lesson days and times are agreed when you enrol. Please join on time — lessons that start late because of the student still end at the scheduled time.
- If a student misses a lesson without notice, that lesson is not normally replaced.
5. Rescheduling
To reschedule a lesson, tell your teacher at least 12 hours before the lesson starts and we'll arrange a make-up class where possible. How many make-up classes are available depends on your plan. If we need to cancel a lesson, we'll offer a replacement at another time.
6. Cancelling your plan
Plans run month to month with no long-term contract. You can cancel at any time by letting us know before your next billing date. Refunds are covered in our Refund & Cancellation Policy.
7. Safeguarding and conduct
- We encourage a parent or guardian to be nearby during lessons for students under 18, and parents are welcome to sit in.
- Students, parents and teachers must treat each other with respect. We may suspend or end lessons where behaviour is abusive or inappropriate.
- Lessons must not be recorded or shared without the agreement of everyone involved.
8. Lesson recordings
All lessons are recorded to safeguard students and teachers. By booking lessons you agree to this recording. How recordings are stored, used and deleted is explained in our Privacy Policy.
9. Technology
You are responsible for a suitable device and internet connection. Lessons lost because of problems on the student's side are not normally refunded, but please contact us and we'll do our best to help.
10. Liability
We take care to provide high-quality teaching, but we cannot guarantee particular results such as completing a course within a set time. Nothing in these terms limits any rights you have under UK consumer law.
11. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
If you have any questions about this policy, email admin@assafwaquran.co.uk, WhatsApp +44 7576 275779 or use our contact page.